Dynamics 365 – Your Digital Business Platform
ERP & CRM combined: For end-to-end digital processes
Microsoft Dynamics 365 combines Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) in an integrated cloud suite.
The solution enables companies to digitize processes, network workflows, and make data-driven decisions.
What Dynamics 365 offers you
- Use modular, pre-built applications
- Fully connected solutions
- Deploy and onboard quickly
- Cloud-based ERP system (Business Central)
- Innovative CRM system (Sales)
- Modern and flexible user interfaces
- Location and device-independent collaboration
- Your company at a glance
Microsoft Dynamics 365
Microsoft Dynamics 365 combines CRM and ERP functions in a central platform to seamlessly connect business processes – from sales and marketing to service, finance, and supply chain.
Data, workflows, and communication interlock, enabling faster, more transparent, and more informed decisions.
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Dynamics 365 Sales
Facilitate sales, deepen customer relationships, and build stronger teams with real-time insights and AI.
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Dynamics 365 Customer Insights
Dynamics 365 Customer Insights bundles customer data from various sources into a unified, 360-degree customer profile.
This gives companies a deeper understanding of their target groups, enables them to precisely define segments, and develop personalized marketing and sales measures.
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Business Central
Connect finance, sales, purchasing, and warehouse in a central system – for transparent processes, better decisions, and more efficiency in day-to-day business.
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Successfully address and win over buyers everywhere
- Create omnichannel customer experiences
- Optimize merchandising, inventory, and order fulfillment
- Personalize the shopping experience at every touchpoint
Strong growth for strong companies
- Increase your company's financial performance
- Merge processes and optimize workflows
- Help your employees succeed.
A simple way to modernize sales productivity
- Exceeding customer expectations
- Concentration of resources on sales
- Data-driven decisions
- Fast setup and operational readiness
- Customization without code
Turn prospects into engaged customers.
- Build more sales-ready customers
- Personalize buying experiences
- Building customer relationships with growth potential
Exceeding customer expectations
- Empower your agents to take the right action.
- Personalized customer interactions across all channels.
- Accelerated problem solving through automated workflows
Microsoft Dynamics 365
Immediate
Achieve impact
Provide more value in less time. Quickly introduce solutions – or expand existing ones. This way, your teams can accelerate results.
Use modular, pre-built applications
Easily connect Dynamics 365 applications to the systems and tools you already use, to add and expand functionality for your existing solutions.
Fully connected solutions
Accelerate business growth with connected business applications to streamline operations, enable cross-team innovation, and better engage customers.
Deploy and onboard quickly
Implement your solution and drive user adoption - in days or weeks instead of months. This allows you to innovate quickly and achieve immediate results.
Microsoft Dynamics 365
Break down barriers
Unify your data
Use a data-first approach. Unify your data and couple it with Microsoft AI to provide insights and actions that lead to a better customer experience.
Access data everywhere
Connect to hundreds of data sources - including Microsoft 365, Azure, LinkedIn, and more - from day one. You can also easily create your own connectors.
Continuously generate insights
Drive results across the business by combining your data with AI to deliver powerful, targeted insights.
Secure & protect your business
Security and compliance are standard benefits - from customer data to identity protection. Encryption and role-based access to monitoring and logging.
Microsoft Dynamics 365
Be universally adaptable
Allow yourself the freedom to adapt to new business priorities, market conditions and customer opportunities as needed – whenever they arise.
React quickly to changes
Pre-built solutions from Microsoft and partners enable rapid adaptation to changing customer needs, trends and market conditions.
React quickly to changes
Accelerate business results and get the most out of Dynamics 365 by working with trusted Microsoft partners and pre-built industry solutions.
Be ready for the future
Always be prepared for what's next by integrating new technologies into your business - including mixed reality, Internet of Things, and advanced analytics.
Always be prepared for the next developments by integrating new technologies into your company – including mixed reality, the Internet of Things, and advanced analysis.
Dynamic 365 Case Studies
Dynamics 365 Sales
Insights-driven sales acceleration
Align with your customers – connect sales teams to the channels customers prefer
Benefits of Microsoft Dynamics 365 Sales
Support sellers in selling and buyers in buying
Increase your sales with a collaborative, insights-based sales solution.
Attract new customers through teamwork
Connect sales teams and customers via their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Bring in experts from across the organization in real-time, with full context so they can respond immediately.
Increase sales through AI
Streamline your sales cycles with suggested actions and focus on prioritized activities with the best chance of closing.
Receive notifications of blocked or risky transactions to increase your conversion rates.
Reliable planning and management of pipelines
Analyze individual and collective pipelines for accurate forecasts with automated insights. Predict sales fluctuations and highlight areas of focus across the sales funnel.
Improve customer conversations with real-time coaching
Coach your sales team on the phone with real-time insights into customer emotions, market competitiveness, sentiment and priorities. Help them identify success factors by analyzing the actions previous sales reps have taken based on sales pitch feedback.
Dynamics 365 Sales
Functions in detail
Attract new customers through teamwork
Connect sales teams and customers via their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Increase sales through AI
Streamline your sales cycles with suggested actions and focus on prioritized activities with the best chance of closing.
Reliable planning and management of pipelines
Predict sales fluctuations and highlight areas of focus across the sales funnel.
Improve customer calls with feedback
Gain immediate insights into customer emotions, marketplace competitiveness, sentiment and priorities during phone calls, to enable guided selling.
Create personalized contact histories
Deliver content for personalized customer contact journeys via the right channels right moment
Benefits of Dynamics 365 Customer Insights
Intelligent marketing: efficient, data-driven, integrated
Connect data, creativity, and AI to target customers and measurably optimize marketing processes.
Contact sales in real time
Nurture customer contacts based on their interactions across email, mobile, social media, custom channels, and in-person touchpoints.
Win customers
Effortlessly create segments for contacts and prospects, no matter how complex the targeting criteria, using the segment generator and natural language.
Improve marketing effectiveness
Use real-time KPIs and dashboards to track business goals, contact history performance, and content effectiveness.
Flexibility
Be flexible to support campaigns at the corporate, departmental, or product level. Manage brand consistency and encourage the repurposing of content.
Dynamics 365 Customer Insights
Functions in detail
Customer interaction in real time
Attract customers and gain loyalty
Improve customer experience with AI
Build customer trust
Frequently asked questions
about Microsoft Dynamics 365
It all comes down to how you become more flexible to impress your customers. With Dynamics 365, you have the only portfolio of intelligent business applications that can help any user achieve operational excellence and create a more engaging customer experience.
Yes, all Dynamics 365 apps are based on the same data model (Dataverse).
Yes, all Dynamics 365 apps can be linked to the cloud ERP Dynamics 365 Business Central. Synchronization of ERP data in Dataverse is possible without any problems.
More than ERP – Your Microsoft 360° solution.
We connect Business Central with the Power Platform, Microsoft 365 and Dynamics 365 CRM to create a holistic system – for transparent processes, better decisions and sustainable growth.
High user acceptance through familiar Microsoft 365 environment
Microsoft 365
Seamless collaboration
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Dynamics 365 CRM
Customer relationships reimagined
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Power Platform
Automation & Low-Code
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* according to Forrester Consulting study on the migration of Microsoft Dynamics 365 Business Central.
NAS conception
supports you with:
- Consultation, selection & compilation
- Conceptual design & development
- Migration
- Service packages
- Trainings
- Implementation & Support
From the appropriate licensing model to the right interaction of the individual technologies – we support you in ensuring that your processes are reflected in the Microsoft Technologies that are right for you.
We know what matters – that’s why we have learned from numerous projects and put together suitable service packages for you to ensure a fast start with Microsoft Technologies.
We focus on your processes — the training courses for the ready-made Microsoft Technologies are compiled on the basis of your processes, coordinated with you and carried out.
Local infrastructures such as mail or file servers, ERP and CRM systems are analyzed, the migration is designed and smartly transferred to the cloud world of Microsoft Technologies.
We implement Microsoft Technologies together with you and accompany you as a reliable partner into the cloud. Afterwards, we accompany you as a reliable partner for support requests or new ideas.
Do you have new ideas, or should a process be adapted in the standard Microsoft technology? Do other systems such as online stores, service providers or trading partners need to be connected to Microsoft Technologies. With our strong team of Microsoft certified technical consultants, we can make customizations for you within Microsoft Technologies that seamlessly integrate with standard solutions.
Consulting as equals
Would you like to professionally implement your processes in the cloud?
We advise you personally – pragmatically, solution-oriented, and with a genuine understanding of business.
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