Create personalized contact histories
Deliver content for personalized customer contact journeys via the right channels right moment
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More InformationBenefits of Dynamics 365 Customer Insights
Intelligent marketing: efficient, data-driven, integrated
Connect data, creativity, and AI to target customers and measurably optimize marketing processes.
Contact sales in real time
Nurture customer contacts based on their interactions across email, mobile, social media, custom channels, and in-person touchpoints.
Win customers
Effortlessly create segments for contacts and prospects, no matter how complex the targeting criteria, using the segment generator and natural language.
Improve marketing effectiveness
Use real-time KPIs and dashboards to track business goals, contact history performance, and content effectiveness.
Flexibility
Be flexible to support campaigns at the corporate, departmental, or product level. Manage brand consistency and encourage the repurposing of content.
Dynamics 365 Customer Insights
Functions in detail
Customer interaction in real time
Attract customers and gain loyalty
Improve customer experience with AI
Build customer trust
Frequently asked questions
about Microsoft Dynamics 365 Customer Insights
It all comes down to how you become more flexible to impress your customers. With Dynamics 365, you have the only portfolio of intelligent business applications that can help any user achieve operational excellence and create a more engaging customer experience.
Yes, all Dynamics 365 apps are based on the same data model (Dataverse).
Yes, all Dynamics 365 apps can be linked to the cloud ERP Dynamics 365 Business Central. Synchronization of ERP data in Dataverse is possible without any problems.
Business Central
Business Central is an all-in-one ERP solution that unifies finance, sales, purchasing, inventory, and operations—providing a flexible, scalable platform to streamline and grow your business.
Microsoft Copilot Studio
Copilot Studio enables the creation of customized AI assistants that automatically process information, answer inquiries, and intelligently support workflows.
Microsoft Customer Service
Assist your customer support function and delight your clients. Deliver seamless, end-to-end customer service experiences in just one solution
Microsoft Dynamics 365
Microsoft Dynamics 365 are modern business solutions from Microsoft. As a Microsoft partner, we support you in the selection and integration of the products
Microsoft Dynamics 365 Sales
Align with your customers - connect sales teams with customers' preferred channels. Increase your sales with a collaborative, insights-based sales solution.
Microsoft Office 365
more than just Word, Excel and PowerPoint. With Microsoft 365, you get technologies that make your business more productive, mobile, secure and agile.
Microsoft Power Agents
Power Agents enable the creation of intelligent chatbots and AI-powered assistants that answer customer inquiries, automate internal processes, and significantly relieve support teams.
Microsoft Power Apps
With Power Apps, you can quickly develop custom business applications, optimize processes, and digitize manual processes—without complex programming.
Microsoft Power Automate
With Power Automate, you can automate recurring tasks, connect systems, and sustainably enhance the efficiency of your business processes.
Microsoft Power BI
Power BI transforms your data into clear, interactive dashboards and reports, enabling you to make better decisions and keep track of key business metrics at all times.
NAS conception
supports you with:
- Consultation, selection & compilation
- Conceptual design & development
- Migration
- Service packages
- Trainings
- Implementation & Support
From the appropriate licensing model to the right interaction of the individual technologies – we support you in ensuring that your processes are reflected in the Microsoft Technologies that are right for you.
We know what matters – that’s why we have learned from numerous projects and put together suitable service packages for you to ensure a fast start with Microsoft Technologies.
We focus on your processes — the training courses for the ready-made Microsoft Technologies are compiled on the basis of your processes, coordinated with you and carried out.
Local infrastructures such as mail or file servers, ERP and CRM systems are analyzed, the migration is designed and smartly transferred to the cloud world of Microsoft Technologies.
We implement Microsoft Technologies together with you and accompany you as a reliable partner into the cloud. Afterwards, we accompany you as a reliable partner for support requests or new ideas.
Do you have new ideas, or should a process be adapted in the standard Microsoft technology? Do other systems such as online stores, service providers or trading partners need to be connected to Microsoft Technologies. With our strong team of Microsoft certified technical consultants, we can make customizations for you within Microsoft Technologies that seamlessly integrate with standard solutions.
Consulting as equals
Would you like to professionally implement your processes in the cloud?
We advise you personally – pragmatically, solution-oriented, and with a genuine understanding of business.
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